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Procedures:
1. Contact your assigned sales representative to notify
them of your intent.
2. E-mail claims@KaseIT.com
for an RMA number.
a. List all part
numbers, description and defects in your e-mail to our claims
department.
b. Tag all items
with a part number, description and defect. (Note: Items not properly
tagged will not be
accepted).
c. A list of the
items sent must accompany your claim.
3. Wait for an RMA number to be e-mailed back to you to authorize
the claim.
4. The RMA number must appear on the package. (If a claim is
sent in to us without an RMA number, the
package will be returned back to the
reseller/distributor at the senders/reseller/distributor expense).
5. Credit to the reseller will be made within 5-7 working days
from the date the shipment is received.
6. Shipping fees to us and back to the reseller/distributor is the
responsibility of the reseller/distributor.
7. Return and exchange claims will have NO monetary value.
8. Replacements will be made with the same items sent. No
substitutions will be accepted or awarded.
9. If an item has been discontinued, a replacement will not be
honored and as such the warranty will be null and
void). |
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